Go to http://ecorporateoffices.com/JoAnnFabrics-1121 to read reviews on other JoAnn experiences or to post your complaint or approval. I am contacting my customer for window treatments to see if she might consider a different fabric.
I haven’t blogged in a long time, but need to get the word out. I not only go to JoAnns for my items, but my daughter is there almost weekly purchasing items for her art projects. I’ve since started taking her to Hobby Lobby as their costs are lower and fits her pocketbook (omg am I old or what) however I usually end up paying cause her college fees are very high and heck what are mothers, parents for? Continue reading…..
Order two special orders for a job that I was hired to do to make window treatments. Purchases were made at Joanns in Darien Illinois, the closest store for me. And I frequent this store a lot and well am considering to drive the extra mileage to the one in Lombard.
First special order – was told 2 rolls needed to be ordered, 8 yards on each roll, to complete my allotment of 11 yards of fabric for windows, unless I wanted to go to Orland Square or Countryside, nope I don’t want to drive! Told me fabric was in warehouse would be in about a week. Fine no problem and I was able to use the 50% off coupon. This order was around 420 bucks regular price, fabric was around 35 bucks a yard, with coupon saved 192 bucks. My customer was satisfied with the great savings!
Second order – new flyer, 50% off all home decor fabric PLUS a coupon for 25% entire order even sale items. Ordered 13 yards, 2 rolls needed. As I worked with the gal she said are you sure? She was trying to have me buy what they had in stock and I don’t think they had 13 yards and she scanned the bar code and only 10 yards. I mean I was just there a week ago. Placed my order, regular price was around 520 bucks, fabric was 40 bucks a yard. My total sale again with the additional 25% off was around 220. My customer was satisfied with the savings I made on this order as well. When I went to pay for my items, fabric, additional supplies and my own purchases, the manager asked me which order did I want to use the 25% coupon for. I told him that the 25% coupon was good for any and all purchases during a 3 day time frame, that I would be using it on all transactions (had to have 3 done – special orders rung up separately). I even read the fine print making sure special orders where allowed. Now him being the manager **HE** should know the sales flyer and coupons – right?!?
First special order came in the day after I placed my second order, went in the following Monday. Was hoping that they could cut the fabric in 2.5 yard panels as I don’t have a proper table to measure and cut fabric. The gal checked with the manager and he said “Corporate Policy” can only make one cut, in this case two rolls, two cuts. Okay fine so I end up cutting on the floor. When I was having the fabric measured, I indicated **several** times that the panels had to be 2.5 yards. When the girl and I were working on the measuring she indicated that the first roll had just under 10 yards however she said it could be 10 yards depending on the area in question. I told her no we will cut part of the order from one roll and the rest from the 2nd roll. Well I ended up having the fabric cut incorrectly because the gal was #1 not listening to my detail of what the length was needed for each panel and i repeated myself several times, #2 she seemed nervous as she had a twitch when working which in return made me nervous and #3 when she measured the fabric on the machine, she did not have it in straight and I was nervous that the fabric would be cut crooked. Oh and it ended up that after she cut the 8 yards I asked her how much was on the remaining roll because I would be interested in purchase to make another item, ends up there was 1 yard 32 inches – just think she continued to say 10 yards, I would have been shorted! Instead of having 7.5 yards on one roll and 3.5 on the other it was cut 8 and 3. I had ordered extra fabric because i had to order to the nearest yard and at the time of ordering i thought i needed 10 yards 8 inches but in fact i could get by with 10. Well I ended up taking the fault as I left the store and got to my car when I realize the error. I said chalk it up.
Just received a call from them today on my special order for 13 yards. They indicated that the fabric is on back order til after Thanksgiving. That is fine with me **HOWEVER** the flagship sunset fabric has a distinct pattern in it. I need exactly 5 panels for two windows. The bigger window will need three panels – one panel will have to be matched up to the other two which can be done, **HOWEVER** JoAnns needs to know that their “”CORPORATE POLICY”” will have to go to the wastebasket in order to provide proper customer service in me making these window treatments. I indicated to the gal who called me that I will have to match up 3 panels in order for the item to look professional, my mom, a seamstress taught me well – she said she understood my concern. I asked her to put on my order “customer needs to be there when fabric is cut as there is a distinct pattern and has to match”. She did not indicate that she would put it on the order just that she would talk to “RALPH”, manager (by the way who interviewed me for a job **TWICE** and I was not hired probably due to my availability when I spoke to the other manager and she said they needed people working the afternoon and I put on my app that I could work afternoon til evening). I indicated to the caller, I would contact the Corporate Headquarters regarding this issue of cutting fabric and indicated if there was an issue I would probably purchase additional fabric to make pillows.
I know this is lengthly but since I’ve been “HIRED” to make these window treatments, I want them to be just right to **MY** Customer’s Satisfaction NOT JoAnn’s. And to think the manager who interviewed me, afterwards checked me out twice after the interview DID NOT recognize me as a potential employee until the 3rd time he checked me out and yesterday stated gee you are here a lot. I responded to him yeah just think you could see me everyday if you hired me. And the kicker on the second interview (I applied twice in a one year time frame) a CUSTOMER came to me asking if I ever made fabric purses and what type of interfacing did I use. As I do make fabric purses, we went to the interfacing and we discussed the different types and I told her she would probably have to use the heavy weight for the product she was making. Do you think, do you think that the manager would put this in perspectives during the interview process as he saw me working with her? NO! And I even indicated to the manager I am always thinking outside the box when I am making items for home. I indicated to the manager that I made something special for my husband to protect his car he built and I had to **create** my own pattern for the project! Geez I would love to apply at a different JoAnn’s and throw it in his face. All the employees at this JoAnns seem to be helpful to a point but it appears that the employees seem “scared” or uncertain, is it the manager causing this uneasiness towards his employees? Maybe a good thing that I am not working there.